HELPING FAMILIES THRIVE • CONNECTING COMMUNITIES • CREATING OPPORTUNITIES

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Settlement Program

ASSIST’s Settlement Program is a government-funded service designed to help immigrants and refugees successfully adapt, integrate, and thrive in Canada. Our experienced settlement counsellors provide personalized support, practical information, and community connections to help newcomers navigate everyday life with confidence.

Service Languages:

Eligibility

Services are available to:
  • Permanent Residents of Canada.
  • For economic class immigrants, as of April 1, 2027 onwards, the length of eligibility will be limited to 5 years after obtaining permanent resident status (1,824 days).
  • The above length of eligibility will not apply to family class immigrants, Government-Assisted Refugees and other eligible clients under the Settlement program.
  • Protected Persons as defined by Section 95 of the Immigration and Refugee Protection Act
  • Individuals who have been selected to become Permanent Residents and who have been informed by a letter from the Department
  • Convention Refugees and Protected Persons outside Canada who have been selected for resettlement in Canada by the Department
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Information and Orientation Services

Newcomers can meet one-on-one with a settlement counsellor to receive personalized guidance based on their settlement and integration needs. Counsellors provide practical information, referrals, and step-by-step support to help clients access services and understand Canadian systems.

Support Areas Include:
  • Housing information and rental resources.
  • Education and school system guidance.
  • Transportation and mobility information.
  • Health care system orientation and how to access services.
  • Childcare information and referrals.
  • Access to community and social services.
  • Social benefits and government programs.
  • Rights and responsibilities in Canada.
  • Translation and interpretation support.

Workshops

educational and interactive group sessions designed to help newcomers build the knowledge, skills, and confidence they need to successfully settle and integrate into life in Canada. Workshops are delivered in a welcoming, inclusive, and culturally responsive environment, helping participants better understand Canadian systems while building meaningful connections within their new communities.

Workshop topics may include:
  • Understanding Canadian systems (health care, education, banking, taxes, and government services)
  • Immigration and citizenship information
  • Employment readiness, resume writing, interview skills, and workplace culture
  • Housing and tenant rights
  • Financial literacy and budgeting
  • Mental health, wellness, and stress management
  • Family relationships, parenting, and family violence awareness
  • Legal rights and responsibilities in Canada 
  • Digital literacy and accessing online services
Program Flyer

Community Connection Activities

ASSIST offer group activities that bring together newcomers to their local community, access resources and get engaged. This involves visiting important places, learning about ways of life, and participating in activities that include community members.
Activities include:
  • Events: Participate in social and cultural gatherings that celebrate diversity and foster community connections, including Chinese New Year, Eid, Truth and Reconciliation Day, Black History Month, storytelling sessions, meet-and-greet events, and intergenerational activities.
  • Field Trips to Local Sites: Explore Edmonton through guided visits to libraries, museums, recreation centres, cultural landmarks, government offices, parks, and other community resources, helping newcomers become familiar with local services and their community.
  • Health and Mental Health Promotion : Support physical, mental, and social well-being through community walks, recreational activities, community kitchens, gardening, hobby groups, wellness workshops, and peer support activities that encourage healthy living and meaningful social connections.

Service Not Provided

The Settlement Program does not provide:
  • Legal services
  • Direct medical services
  • Insurance services
  • Immigration or sponsorship application services

What Our Clients Say About Us

“I would like to express my sincere appreciation to Assist Community for the valuable support you provide to newcomers. Your services have made a real difference in helping me settle into life in Canada since the day I arrived”
(Settlement Program)
“What impressed me the most was that she never stopped at simply offering help—Hanan always followed up to make sure everything had been resolved. Her dedication, compassion, and positive attitude truly made a difference in my experience. Thank you to the entire ASSIST team, and a special thank you to Hanan for her outstanding support”
(Settlement Program)
“The services from ASSIST are very necessary for us. We feel belongings if we come the center to get help”
(Settlement Program)

Contact Us

To learn more or schedule an appointment with a settlement counsellor.

Please Call or Email

Head Office 780 429-3111
Southwest 780 429-3119
info@assistcsc.org